Meeting/Event Information
Conflicts in Training
Please join us for our upcoming webinar, Conflicts in Training.
Every trainer encounters conflict at some point—but how we handle it makes all the difference. This session will explore three of the most common areas where conflicts arise:
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Conflicts with ourselves – the self-doubt, stress, or uncertainty that can impact our confidence as trainers.
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Conflicts with management – when leadership expectations don’t align with training needs or goals.
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Conflicts with trainees – the classroom challenges that can disrupt learning and create tension.
Through real-world examples and practical strategies, we’ll uncover ways to navigate these conflicts, build stronger communication, and transform challenges into opportunities for growth. Whether you’re new to training or a seasoned professional, you’ll leave with tools to approach conflict with confidence and purpose.
The webinar will be September 19th at Noon EST -- click on the Zoom link below to join!
We are excited that Ruth E. Phillips will be presenting.
Ruth E. Phillips is a seasoned insurance professional currently serving as the Training & Education Senior Specialist at Higginbotham Insurance Company. With over two decades of experience, she began her insurance career as a Personal Lines Customer Service Representative (CSR), steadily advancing through roles that have shaped her expertise in both personal and commercial lines.
Ruth’s commitment to professional development is reflected in her impressive collection of 16 industry designations, including the Chartered Property Casualty Underwriter (CPCU), Certified Insurance Counselor (CIC), Associate in Risk Management (ARM), and Insurance Training Professional (ITP). She also holds a Master’s degree in Adult Education, underscoring her dedication to fostering growth and learning within the industry.
Throughout her career, Ruth has been recognized for her contributions, earning several industry awards and having her insights published in multiple trade publications. She is passionate about sharing her knowledge, not only as a writer and educator but also as a mentor to up-and-coming insurance professionals. Her focus on training excellence and innovative education practices makes her an invaluable asset to Higginbotham and a respected voice in the insurance industry.
Ruth lives in Mississippi where she spoils her two cats and niece.
