Meeting/Event Information

Remote work changed how insurance teams operate—but training hasn’t always kept up! 
Skill drift creeps in. Decisions get inconsistent. Burnout rises. And customer experience quietly suffers.

This high-impact, interactive webinar cuts through the noise with a practical, skills-first approach and a repeatable practices designed for today’s distributed teams. You’ll learn how to build confident, consistent performers—no matter where they work.

Led by Gin Brockwell, webinar instructor for The Institutes, and Patrick Wraight, Director of Education for the Academy of Insurance, this session delivers real-world strategies that actually stick. They’ll show you how to strengthen critical capabilities like sound judgment, clear customer communication under pressure, and high-quality documentation—without overwhelming your team.

You’ll walk away with tools you can use immediately, including:

• A simple proficiency ladder to clarify expectations and growth
• A lightweight reskilling loop that keeps skills sharp
• Proven techniques to reduce emotional fatigue while improving performance

If you’re ready to stop skill erosion and start building durable, high-performing insurance teams, this webinar is your playbook.